The typical small or home business web site consists of 3 to 6 pages, although sites as small as one page (see Artsy Ears) and larger than six pages are common. We are usually able to have a new web site ready for publication to the Internet within two weeks of the time the order is placed. We publish your website only after we have your approval. You will be able to view your website on your own computer as it develops and provide us with suggestions and requests.

Domain Names: EMaineHosting will provide you with a free web address of the form www.emainehosting.com/yoursitename. This free web address is all you need to be on the Internet and to be found by Internet Search Engines. However, if you would like a more professional looking web address, we can register a Domain Name (www.yoursitename.com) for you. Your Registered Domain Name includes domain forwarding (also called website forwarding or URL forwarding) and a personalized email account (eg., info@yoursitename.com). The included email account enables you to check your email either with your internet browser (e.g., Internet Explorer or FireFox) or with an email client (e.g., Outlook, Outlook Express, or Thunderbird).

Web Site Forwarding is included with your registered domain name at no extra charge. Web site forwarding (URL forwarding) "points" your domain name to the server and directory where your website is located (hosted). There are no unsightly advertising banners and no pop-ups with our URL forwarding service.

A Personalized Email Account such as mail@yoursitename.com, sales@yoursitename.com, or info@yoursitename.com is included with your domain name at no extra charge. You get a 250mb mailbox, 5 email forwarding accounts, 25mb individual message size, plus Anti-Spam and Email Defense. And we set everything up for you.

Domain names must be renewed periodically, usually every one or two years. eMaineHosting will register, set up, and administer a domain name, email account, and URL forwarding for you, and we will notify you when your renewal date is approaching, for as long as you remain an EMH client. However, please understand that you must submit the renewal (re-registration) fee to eMaineHosting LLC by the renewal due date in order for us to re-register your domain name for you. Domain name registration and renewal fees are not refundable.

EMH Secure Order Forms: If you are going to to sell products or services from your web site, a custom designed order form (up to 18 items per form) can be a convenient way for you to accept customer orders. Information entered into your order form is sent to you by email when the customer clicks on the 'Submit' button at the bottom of the order form. If you are able to take credit card orders, we can set up a secure (SSL, see next paragraph) order form for you so that you can safely accept the required credit card information. There is no extra charge for SSL.

Secure Sockets Layer (SSL) is a method of ensuring that information entered through a web site is protected from prying eyes. With SSL, information submitted on the web is first encrypted and submitted securely over the Internet, and then decrypted on the receiving end. SSL is most commonly used for credit card transactions but it can also be used for any sensitive data. By convention, the addresses of web pages that are transmitted using SSL start with https instead of http. This feature provides privacy, authentication and message integrity.

PayPal Shopping Cart: We will install and maintain a PayPal Shopping Cart (for up to twenty four (24) items) on your web site for only $10 per month. There is no setup fee. With a PayPal Shopping Cart your customers can purchase multiple items with a single payment, browse your entire selection, and view a consolidated list of all their items before purchasing. The PayPal Shopping Cart requires a no-cost verified PayPal account. The PayPal Shopping Cart is a low-cost way for you to accept credit card and bank account (electronic funds transfer) payments. PayPal automatically notifies you when payment has been made and provides you with the buyer's shipping address. A PayPal shopping cart makes it easy for your customers to make payment, and makes it unnecessary for you to process credit cards yourself.

Caretaker Editing: Caretaker Editing is included with web hosting at no extra charge and covers routine edits and updates in your website, such as making changes in your page text, photos, contact form, dates, rates, product or service pricing, contact information, links etc. Edits and updates are made promptly, at your request. Caretaker Editing does not include the addition of new pages, new features, or the ongoing maintenance of order forms or shopping carts.

Search Engine Optimization: Search engine optimization is an integral part of good website design. We have been optimizing websites for Internet search engines since 2001. We believe that we have developed considerable expertise in that time, and we continue to refine our search engine optimization skills. We optimize all page elements necessary to successfully compete for high level positions on Internet search engines. There is no extra charge for search engine optimization.

Payment Policies: A 50% non-refundable deposit on your order is required, with the balance due when your web site is ready for publication to the Internet. If you like, you can start with a one page site, and expand it as your business grows. We can add additional pages or advanced features to your site at any time. You can make payment by check or money order directly to eMaineHosting or, if you prefer to pay by credit card, you may make payment thru PayPal. Our email address for PayPal payment is webs@emainehosting.com. You may request a refund within 30 days of the start date of your first six month hosting cycle. We will refund up to one half of the total amount you paid eMaineHosting. Deposits are non-refundable. Domain name registration and renewal fees are not refundable.

Biannual Billing: Hosting and other applicable fees are payable biannually (every 6 months). Your 6 month cycle is calculated from the first day of the month following the date on which your web site was initially published to the Internet. This means, for example, that if your web site was first published on May 17, your next due date would be six months from June 1.

You are billed according to the schedule outlined in the above paragraph, by email, approximately 2 weeks before your due date. Domain Name registration fees (for purchasing or renewing your domain on the International Domain Name Registry) are payable once a year (or on a schedule specified for your domain name).

Accounts with Hosting or other applicable fees not paid by the first day of the month which follows the account due date (i.e., which are more than 30 days overdue) are subject to suspension by eMaineHosting. This policy applies to all fees that are overdue, including fees for added pages, JavaScripts, secure forms, shopping carts, edits, or other EMH products or services. eMaineHosting will not be responsible for losses due to any eMaineHosting client's non-payment of fees.

eMaineHosting will not be responsible for losses related to the non-renewal of domain names due to non-payment of fees, for losses due to problems with domain name dependent email accounts, or for any other losses which are due to causes beyond the control of eMaineHosting.

A reactivation fee of $20 will be added to the amount due for clients who wish to resume hosting services after suspension of services due to unpaid fees.

eMaineHosting clients may request termination of services by providing a written request (by letter or by email). The request must be received by eMaineHosting at least one week (7 days) in advance of your next due date in order to avoid paying a final month’s web hosting fee.

If you are not satisfied with our services you may request a refund from eMaineHosting LLC. We must receive your refund request in writing by US Mail or by Email within 30 days of the date on which your website was initially published to the Internet (the starting date of your first 6 month hosting cycle). We will refund up to one half (50%) of the amount you paid eMaineHosting LLC up to the date on which your website was initially published. Your 50% deposit on the estimated cost of the website, and your domain name registration and associated fees are not refundable.

We do not permit our services to be used for email spamming, spyware delivery, pornographic materials display, or any other activities which we deem harmful. Such activities constitute misuse or abuse of our services. eMaineHosting reserves the right to discontinue services to any client, without advance notice, for whom, in our sole judgment, according to the guidelines set forth in this paragraph, our services are no longer suitable.

Your purchase of web products or services from eMaineHosting LLC constitutes your acceptance of eMaineHosting LLC's payment and billing policies for design, hosting / editing, and related services, as outlined on this page.

Disclaimer:

eMaineHosting LLC will not be liable for damages arising out of or in connection with the use of our services, or the termination or suspension of our services due to misuse, abuse, or non-payment of fees. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) direct, indirect, compensatory,  or consequential damages, loss of data, income, profit, loss of or damage to property and claims of third parties. Use or acceptance of any of our products or services constitutes acceptance of our payment, billing, and other policies as stated above and this disclaimer. Policies subject to change without notice.

Contact us with any questions you have about EMH web
services or payment, billing, or other policies.